The 5 Values of GREAT Customer Service
- Grade Level: Adult
- Subjects: Customer Service
- Produced By: Quality Media Resources, Inc.
- Year: 2000
- Country: United States
- Language: English
- Running Time: 24m
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This program opens with a series of 5 dramatizations. Each of these underscores one of the following values that will be explored: Show Respect; Personalize; Pay Attention; Show You Care; Advocate. The program then explores how we can integrate the 5 Values into our daily work. To do this, we introduce the G R E A T acronym. This stands for; Greet all customers & make them feel comfortable; Respect cultural & other personal differences; Evaluate how your customers want to be served; Adjust your approach to match your customer's needs; Thank your customers for their business.