The Best Service Is No Service
- Grade Level: Senior High (10-12)-Adult
- Subjects: Customer Service
- Produced By: Kantola Productions, LLC
- Year: 2008
- Country: United States
- Language: English
- Running Time: 52m
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Pressures to reduce costs and increase customer loyalty are greater than ever. Bill Price argues that the best place to start is by eliminating the need for customer service. This game-changing approach treats service as a data point of dysfunction since it is almost always needed either to fix mistakes or resolve customer confusion. Eliminating the need for service, therefore, is the best way to satisfy the vast majority of customers.