Operations Management: A Case Study of a Hotel
- Grade Level: Senior High (10-12)
- Subjects: Customer Service
- Produced By: VEA Group Pty Ltd
- Year: 2009
- Country: Australia
- Language: English
- Running Time: 28m
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Service providers are essential in our economy. Where would we be without hospitals, cleaning companies, accounting firms and hairdressers? But it can be difficult to apply concepts of operations management to these businesses. This program will look at the key elements of operations, applying them to a service provider and showing how various strategies can be used to improve business performance.