Listening Under Pressure: The Customer Service Challenge
- Grade Level: Senior High (10-12)-Adult
- Subjects: Customer Service
- Produced By: Kantola Productions, LLC
- Year: 2007
- Country: United States
- Language: English
- Running Time: 14m
- Captions:
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Helping customers can be a real challenge. Sometimes things get busy, and a lot of responsibilities hit all at once. Other times, customers approach you with problems that aren't easily resolved. Either way, good listening skills are essential for dealing with such high-pressure situations. In this program, you'll learn about: Attentive Listening, Active Listening and Objective Listening. If you practice these three skills, helping customers and solving their problems will become second nature. Even in high-pressure situations.