Diffusing Hostility through Customer Service
This item is included in the following series/curriculum: The Respectful Workplace
- Grade Level: Adult
- Subjects: Management Science, Customer Service
- Produced By: Quality Media Resources, Inc.
- Year: 1995
- Country: United States
- Language: English
- Running Time: 25m
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This program takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.