Diffusing Hostility through Customer Service
This item is included in the following series/curriculum: The Respectful Workplace
- Grade Level: Adult
- Subjects: Customer Service, Management Science
- Produced By: Quality Media Resources, Inc.
- Year: 1995
- Country: United States
- Language: English
- Running Time: 25m
Add to Cart Add to Wish List/Quote Builder
Email a friend Share on Facebook
This program takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.