Telephone Courtesy: You Are the Company
This item is included in the following series/curriculum: Supervising for Quality
- Grade Level: Adult
- Subjects: Customer Service, Communication
- Produced By: Kantola Productions, LLC
- Year: 1991
- Country: United States
- Language: English
- Running Time: 12m
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This concise, 12-minute program will assure that everyone who picks up the phone in your office or business knows how to demonstrate good telephone courtesy and understands how important the telephone image you project can be to your business. Learn how to: Answer correctly; Politely ask a caller to hold; Take accurate messages; Assure callers that they are being listened to; Transfer and forward calls; Leave recorded messages. "Telephone Courtesy: You Are the Company" is a quick, efficient way to ensure that your organization always projects a responsive, professional image.