Customer Service Connection
This item is included in the following series/curriculum: The Customer Service Connectio
- Grade Level: Adult
- Subjects: Customer Service
- Produced By: Kantola Productions, LLC
- Year: 1994
- Country: United States
- Language: English
- Running Time: 26m
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Successful companies put customers at the center of every decision and every transaction. Good customer service requires tact, consideration, and conflict management skills. Understanding customers requires sensitivity to customer cues and the ability to listen. Learn to respond to each customer's needs in ways that both please your customer and build your organization. Includes free study guide and extra study guides are available for purchase.