Working in a Large Resort - A Case Study: Club Med on Lindeman Island

Resort tourism is a popular form of tourism entailing visitation to a resort generally for holiday purposes to relax on a beach, ski the snowfields or merely a break away from the hustle and bustle of everyday life. Resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organisational management is crucial to ensuring the resort can create an experience the guest is seeking. Customer service is of utmost importance and plays a large role in delivering a quality guest experience. Tourists are becoming more 'responsible' in their consumption and management need to recognise this change in the market. The challenge is to incorporate sustainable practices without jeopardising the quality of the tourist's experience.