Coaching in Hospitality
- Grade Level: Senior High (10-12)-Adult
- Subjects: Specific Career Information, Hospitality
- Produced By: VEA Group Pty Ltd
- Year: 2011
- Country: Australia
- Language: English
- Running Time: 17m
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The longevity of the hospitality industry is dependent on the quality of coaching given to today's trainees and apprentices. Yet many hospitality managers consider coaching a time-consuming and costly exercise. This program uses input from hospitality training experts and loads of real world footage and examples to shine a spotlight on coaching in a hospitality environment, and to explain key factors for effective coaching. We start by outlining the purpose and importance of coaching, followed by preparing for coaching. Next is an in-depth look at on-the-job coaching, followed by the all-important follow-up. We conclude by reinforcing the many benefits of coaching.