Serving Customers - Helping People

The basis of great customer service is "people helping people". Remember that the customer in front of you, or on the other end of the phone line, is a person just like yourself. Make your customers feel welcome, ask and listen, give your undivided attention, go the extra mile, show you appreciate your customers' business. You'll learn these five rules for better customer service by watching them in action within a dental office, auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service.