The Art of Resolving Conflicts in the Workplace
This item is included in the following series/curriculum: The Art of Resolving Conflicts in the Workplace
- Grade Level: Adult
- Subjects: Communication
- Produced By: Kantola Productions, LLC
- Year: 1992
- Country: United States
- Language: English
- Running Time: 37m
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Growth and change can produce contention and conflict. Watch how others smooth office conflicts and put good business back in the forefront. Objectives: To establish professional techniques for resolving disputes and refocusing on business issues. Viewers will learn to:
Set limits that build mutual respect; Use key words and phrases that establish a spirit of cooperation; Build win/win relationships; Minimize manipulation, stereotyping, harassment, and intimidation; Deal with non-performing co-workers; Resolve conflicting job assignments. Includes free study guide and extra study guides are available for purchase.