Art of Making and Taking Calls
This item is included in the following series/curriculum: Office Skills series
- Grade Level: Senior High (10-12)-Adult
- Subjects: Communication, Business Skills
- Produced By: VEA Group Pty Ltd
- Year: 1996
- Country: Australia
- Language: English
- Running Time: 14m
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In this program we examine the basic features and functions of the telephone system and then delve into the skills required to become an effective telephone communicator. The program demonstrates important skills including: using appropriate language, transferring calls, placing callers on hold, having systems in place that allow staff to know other staff's movements, accurate recording of messages, and delivery to the appropriate recipient. It then demonstrates the procedures involved in making effective calls, planning the call before picking up the receiver, identifying yourself and your organization, asking for help, and giving the receiver the choice of speaking to you now or at another time.