Conflict Resolution

Resolving conflict is all about communicating more effectively so that a resolution can meet both person's needs. Conflict resolution involves striving for a "win/win" solution, turning opponents into partners who build a solution together. This video dramatizes the story of Brad, a teenage boy having communication problems with his mother, Celia & a friend Cindy. When Brad seeks advice from the scriptwriter, Maria, she shows him some basic conflict resolution skills and gives him a chance to have another go at resolving his conflicts. The light humor and surprises will keep a teenage audience engaged, while repetition of the key skills reinforces the "win/win" approach.