Customer Service
This item is included in the following series/curriculum: Workplace Communication
- Grade Level: Senior High (10-12)-Adult
- Subjects: Career Development and Counseling
- Produced By: VEA Group Pty Ltd
- Year: 2006
- Country: Australia
- Language: English
- Running Time: 30m
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This part of the Workplace Communications Series focuses on at the vital issue of successful communication with the organization's clients and customers. We look at why customer service is important, who customers are, the customer transaction and how to handle difficult customers